Free US Shipping on Order Over $25

FAQ

    Personalize Pet Tags

    • Material: Aluminum 
    • Waterproof and Durable 
    • 3/4" split ring included

    You can add up to 4 lines on the back of your tag. Up to 30 characters per line. 

    Font Color : The Font Color and Outline color will be the same as shown in picture for visibility. It will either be white or dark color font with a white or dark color outline. 

    Please note that colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone, or any other display set. 

    New Doo Pal - Pink Paw & Monstera 

    • Material: Acrylic & Vinyl 
    • 2" x 2" Holder
    • 1.85" Small Black Carabiner included 

    Small Doo Pal 

    • Material: Acrylic & Vinyl 
    • 1.25" x 2" Rectangular Holder
    • 1.85" Small Black Carabiner included 
    • 1/8" Thickness 
    • Please Note: Vinyl is NOT sealed to reduce the use of working with chemicals but we use high quality vinyl 

    Large Paw Doo Pal 

    • DISCOUNTINUED
    • Large Paw Doo Pal made of Wood Coming Soon 

    Shipping and Returns

    Free shipping within the US for orders over $25.

    International Shipping

    We are currently only shipping in the US, Canada and United Kingdom.  We do ship international if requested. 

    Processing Time  

    All orders ship within 5-7 business days. We are located in Simpsonville, SC. We may ship sooner but we are a one person shop and take into account vacation/holidays/sick days. 

    Please note around Christmas and Holiday Season packages can be stuck in transit for up to 3 weeks. 

    Lost/Stolen Packages

    My Nova Tag is not liable for lost or stolen packages if package shows delivered. Please contact shipping carrier to file a complaint. 

    Returns  

    Unfortunately, we cannot give full refund on personalized items but with our NOVA GUARANTEED we are happy to provide full store credit within 7 days of receiving your purchase. To get your full store credit you will need to provide an image of tag as proof to show tag was NOT damaged due to Pet chewing or loss. 

    Tag Care & Safety 

    Use Soap and Water to wash your tags  Tags are durable but not indestructible. Please monitor your pet, they should not be allowed to chew or ingest tags. 

      

    Disclaimer: 
    My Nova Tag is not responsible for damages or injuries due to negligence, misuse, or rough play while wearing our products. Please supervise your pets and do not let them chew on tags.